HOW CAN WE HELP?

Common Questions

Do you offer a guarantee or warranty?

If you aren’t satisfied with the product, you may send it back within 30 days of purchase for a full refund. Any damaged items not covered under warranty will not be accepted. Shipping and handling fees are non-refundable.

CTRL warrants product against Manufacturer’s defects for 1 YEAR. This warranty is limited and does not include: normal wear and tear, defects or damage caused by misuse, accident, abuse, neglect, modification, improper or unauthorized repair, improper charging, improper storage, or improper use. Visible physical damage will invalidate the warranty. Incomplete kits will not be accepted for replacement (a “kit” is defined as the two sensors, the sleeve, the charging stand, and the charging cable).

Shipment errors must be reported within five days of receipt of goods in order to obtain replacements. The customer will be responsible for the cost of shipping returned products to CTRL. CTRL will be responsible for shipping any replacement units to the customer.

Will you be able to offer replacement parts?

We will offer to replace your sensor if it arrives damaged. We will require the user to send in the defective sensor before a new one is sent as a replacement. Replacement parts may be subject to shipping, handling, replacement, and/or restocking charges.

Injury

CTRL will not be liable for any accident, injury, death, loss, or other claim related to or resulting from the use of our product. CTRL will not be liable for incidental and consequential damages relating to or resulting from the use of this product or any of its parts.

Can I use CTRL with my mobile device?

CTRL can be used with iOS 13+ and Android 5+ (API 21)

Is there a monthly subscription to use CTRL?

Nope! We’ve rolled all of our original plans for CTRL premium directly into the app for free, forever! Initially, we did not think we would be able to support unlimited swings to train to and statistics without a monthly subscription to help support the additional cloud usage, but we’ve since solved that issue. We’re currently in the exploratory phase for a future CTRL Premium offering, and we’d love to hear what you’d like to see added!

Can I integrate CTRL directly with my golf simulator?

CTRL does not currently support direct integration with any golf simulators. CTRL can significantly enhance your experience with your simulator by helping you learn the swings that get you to the numbers you want.

I'm a coach. Can I use this with my students?

Absolutely! While there is no dedicated “coach” mode, CTRL can help your students lock in their training and take the lesson you both practiced with them until they see you again. In the future, we look forward to collaborating with you and creating a fully-fledged coach-mode.

Is there any discount for PGA members?

Unfortunately, we cannot do that right now on Indiegogo. Post campaign, we will be polling our backers for their PGA status. We’d love to get in touch with you about how we can grow and work together.

Will the units come in different colors?

We are not offering different colors at this time. We’re a small team focused on delivering the most robust product we can. We are considering different colors for the future.

Is CTRL available for left-handed users?

Absolutely! CTRL automatically recognizes the handedness of the user and delivers feedback accordingly.

Can I swing too fast?

CTRL uses high g, high-speed sensors capable of monitoring whatever motion you throw at it.

What size of the sleeve is right for me?

We offer nine different unisex sizes to ensure that every individual can get the size that best works for them. Please see our sizing chart at checkout to find what works for you!

How important is it that I get the right sleeve size?

Extremely! Our motion sensors are very sensitive. Without the right size, we cannot trust the data being recorded. Simply put, garbage in, garbage out. Please measure yourself according to the size chart if you are unsure of what size to get.

What do the LED's on my sensor mean?

White LED – The sensor is on and on standby.
Red LED – The sensor is under 15% battery.
Green LED – The sensor is above 90% battery.
Blue LED – The sensor is connected to a device.
Orange LED – The sensor is charging on the charging stand.
Green (solid) LED – The sensor is fully charged and on the charging stand.

Why isn't my swing being captured?

The sensor may have missed the swing; try swinging again. If the problem persists, force close the app and try again. The sensor may also have a poor Bluetooth connection. Ensure that your device is nearby. Additionally, try disconnecting any other Bluetooth devices (such as wireless headphones) that may be slowing down Bluetooth communication with the sensors. Another option is to leave the session you are in, disconnect, reconnect the sensor, and try swinging again.

My sensor doesn't connect to the app, what should I do?

Check to make sure the sensor LED is on. If not, double-tap the sensor to turn it on and then try connecting. If the sensor did not turn on, it might have run out of battery. Insert the sensor into the charging stand to charge it. If the sensor LED is on and is still not connecting, force close the app and try again. If the problem persists, contact customer service.

Can more than one player use the same app?

Yes. Another player can create a swing baseline on your device, but the training will be specific to them. However, their swing baseline will be associated with whatever account is currently logged into the app.

I can't create a new account. What should I do?

Ensure that your device is connected to the internet. Before an account can be entirely created, the account’s email will need to be verified. Suppose you are unable to create an account. In that case, you may have already tried to create an account and need to verify your email. Check your email inbox for a verification link from CTRL. If the problem persists, contact customer service.

I can't log into my account. What should I do?

Ensure the email and password are correct. Note that the email and password fields are case sensitive. Ensure you are connected to the internet if you just installed the app. If you forgot your password, you could click on the “Forgot Password” on the Sign In screen. Follow the instructions on the email that was sent to you to reset your password. If the problem persists, contact customer service.

How do I complete a firmware update?

Upon connecting to a sensor, the app will check to see if there is an available firmware update. If so, you will be prompted with a pop up to update your firmware. Please ensure your sensors are charged or charging when you begin the firmware update. During the update, your sensor LED will turn off. This behavior is expected. When the firmware update is complete, the sensor will reboot and enter standby. The sensor must be connected to again manually.

You may decline this update, but it is highly recommended to perform this update if it is available. If you encounter a problem, force quit the application and try again. If the problem persists, contact customer service.

How do I turn the sensor on or off?

The sensors will automatically turn themselves off after 30 seconds of not being active and not connected. To turn them back on, simply double-tap the sensor.

Can I delete my swings

When inside a training session, you will have the ability to skip saving an individual swing when the app asks you, “How did the ball fly?”. Additionally, once a Swing Baseline is created, you will have the ability to delete all the data associated with this Swing Baseline and its corresponding swings. This action is irreversible.

STILL HAVE ANY QUESTIONS?

Email us at

Community@CTRL.golf

#PracticeYourPerfect



129 S Main St, Ste 220, Grapevine, TX 76051

community@ctrl.golf

Nick Bockenfeld, PGA